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We have several types of laptops that we offer. These are New, Ex-Display and Refurbished. For the Ex-Display and Refurbished laptops, we use a grading system to describe the overall physical condition. All of the laptops come with a 12 Month Warranty and will work perfectly as the manufacturer intended. As for the refurbished laptops these are simply used laptops which we have checked over to confirm their functionality, we have then taken all steps necessary to fully delete any traces of previous user data and freshly set up for the laptop for the new user.
When sourcing laptops we do not purchase laptops with faults which we then intend to repair and then resell
Grade A* - Looks Like New with little to no wear
Grade A - Minimal wear with only very minor marks or imperfections on the casing
Grade B - A few Small marks or imperfections on the casing of the laptop
Grade C - Some Fairly Visible marks or imperfections on the casing of the laptop
Intel Pentium Silver N5000
128GB M.2 SSD
Headphone Microphone Combo Jack: Yes
USB 2.0: 1
USB 3.0: 2
SD Card Reader: Yes
The percentage capacity remaining of the original designed capacity: 100%
1 Year Parts and Labour Return to Base Warranty Direct with us. If for any reason there is a problem with the computer it is the responsibility of the customer to return the computer to ourselves for repair.
Any warranties in place for new products are first and foremost a manufacturer's warranty. If at any time anything needs to be replaced or repaired during the warranty period, we will act on your behalf to return the item and get it replaced. However, we will not be responsible for the length of time taken for the manufacturers to replace the item and any subsequent labour/costs involved in replacing this item which may not be covered under warranty will be at our discretion.
If the item is refurbished then it will be repaired in house and the warranty is covered by us for parts and labour.
This warranty covers manufacturing defects which have occurred, during the valid warranty period.
This warranty does not cover: Cosmetic damage, damage classed as an act of God, accidental damage, misuse, abuse, negligence, additional modifications which have been added to any part of the product, damage due to improper operation or maintenance (connection to improper voltage supply) or attempted repair by an unauthorised third party.
The warranty will also not cover parts which are considered prone to failure due to general wear and tear. (E.g. DC Jack, USB Ports, Hinges, Keyboards, audio jacks etc ) This warranty does not cover batteries as these are classed as a consumable product.
Any Software or media which has been pre-installed on the computer such as the operating system is also not covered under warranty. This means that it is the user's responsibility to maintain and use the software correctly. If this software becomes corrupted or damaged due to improper use or abuse, then you the customer, will be responsible for the standard repair prices in order to rectify the problem.
Please note that if an item has been arranged for repair, and it is subsequently concluded that the fault was due to either user error, or no technical fault could be found a surcharge of £20 may be levied and will be the responsibility of the customer.
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